FAQs – Frequently Asked Questions
We understand there might be situations where you need a quick reply on an urgent matter. If you still can’t find an answer after reading these questions, please contact us at email@example.com and we will do our best to help you.
What is the difference between DongBang AcuPrime & Meridius Medical?
We are in fact sister companies who both come under the same umbrella. Meridius Medical is aimed towards physiotherapy products and therapists. DongBang AcuPrime on the other hand is aimed towards acupuncture products and practitioners.
Are DongBang Medical and DongBang AcuPrime part of the same company?
No. However we are the main supplier of DongBang Medical Needles and products throughout Europe.
Can I place my order over the phone?
No. Unfortunately we do not offer payments by phone. Instead all orders must be placed here on our Wholesale website.
How soon will I receive my parcel?
All orders will be processed and shipped within 2 working days.
Do you still offer free shipping?
Unfortunately due to the ever changing business landscape we have had to end free shipping as of 01/ 04/ 2020. We now no longer provide any free shipping.
What shipping companies do you use?
We use DPD for deliveries in Germany and DHL for EU & overseas orders. Both companies will send you a tracking code if you have provided an email address.
How to return an unopened item?
If you have any issues with our products or wish to return an unopened item please get in contact with out team today at firstname.lastname@example.org.
How do I return a faulty item?
First of all, we are very sorry for the inconvenience. If you have opened the item and noticed that it’s faulty, please get in touch with our team today to discuss the issue at email@example.com
What trade shows do you attend?
Each year we attend a variety of different trade shows. However we always attend MEDICA, the world forum for medicine. It is held in Düsseldorf Germany. If you would like to book a meeting with us at MEDICA be sure to get in touch with our team today at firstname.lastname@example.org.